FAQ

FAQ AND HELP

CLICK ON THE FOLLOWING LINKS TO FIND OUT MORE INFORMATION

IS THE BACKRACK SUITABLE FOR ME?
In general, the Backrack™ can be used by anyone. However, for a small number of conditions (displayed by a tiny fraction of the population), the Backrack™ should not be used. For more details, please visit our section on Contraindications. This will explain who can, and cannot, use the Backrack™.
SHOULD I BUY A SMALL,OR A LARGE,BACKRACK™?
The following height restrictions should be observed:
The small Backrack™ is suitable for anyone between 1.55m and 1.75m tall (5′ 1″ to 5 9″).
The large Backrack™ is suitable for anyone between 1.75m and 2.00m tall (5′ 9″ to 6′ 6″).
HOW MUCH DOES THE BACKRACK™ COST?
If we compare this to osteopathy and/or chiropractic (for example), the cost is very favourable (it is based on 40 years clinical experience). We also believe that our product is considerably more effective than either of these two treatments, hence it is the only product portfolio granted 9 patents worldwide.
WHAT CURRENCIES DO YOU ACCEPT?
We can accept the following currencies:
  • UK Sterling (£)
  • Euro
  • US Dollar ($)
WHAT PAYMENT METHODS DO YOU ACCEPT?
We can accept the following cards: Visa, Mastercard, American Express and PayPal
IS YOUR WEBSITE SECURE?
We use PayPal to process all of our transactions. The same service that guarantees purchases done on eBay. If you decide to make a purchase from us, you will be redirected to the secure, PayPal server. From this point on, all of your sensitive data (such as your name, address, and credit or debit card details) are encrypted. If you want to know more about internet security please visit our Security page.

  • American Express
  • MasterCard
  • PayPal
  • Visa

HOW CAN I PAY?
You can pay via Paypal, credit card, debit card and bank transfer or via telephone: +44 207 631 3067.
DO YOU OFFER A WARRANTY?
Yes. The backrack™ comes with a 1 year warranty, covering poor workmanship. If, during this period, you are unable to use the backrack™ due to its poor construction, we will offer a full refund (including the cost of delivery), or a replacement.

If you damage the backrack™ (through wilful and deliberate misuse), this offer is no longer valid.

DELIVERY INFORMATION
With our distribution centres in the USA and UK, delivery is 2-3 days. We will do our best to dispatch your item as quick as we can but please note that in busy periods this can be up to 14 days. Please note if you place your order after 5pm on a Friday or during the weekend that it will not be processed until the following working day eg: if placed Friday will be processed on Monday. Please note our office hours are 9am-5pm Weekdays only.
SAFETY INFORMATION

IMPORTANT INFORMATION

Before using the backrack™ please read the following information carefully.

Contraindications

In general, the backrack™ can be used by anyone. However, the backrack should not be used

if you have one of the following conditions:

  • A vertebral fracture (that is not healed).
  • Severe scoliosis (Cobb angle > 45°).
  • A malignant, spinal tumor.
  • A spinal infection (e.g. meningitis).

Note: in medical terms, these conditions are referred to as contraindications.

Cautionary advice

In addition to this, the following advice should be noted:

  • You should not use the rack if you are pregnant (beyond 6 months).
  • You should not use the backrack if it is either damaged or broken.
  • The elderly or infirm may find it difficult to use. This is due to the fact that most of the exercises are performed on the floor.

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